Coronavirus Survey Results: Impact on Hotels

Revinate and Sherri Kimes, a globally recognized expert in revenue management, share the results of her recent survey on the impact of coronavirus on hoteliers and discuss how they can respond.

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Thur, March 19th

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Latest Coronavirus updates from Revinate.

Resources

Latest Coronavirus updates from Revinate.

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Hotel Leadership in the Era of Coronavirus

In times of uncertainty, leadership can often be the ‘X-factor’ that sees an organization succeed. As the current situation unfolds, the hospitality industry needs leadership...

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We’re in This Together: A Note From the CEO

This is an unprecedented time for the hospitality industry. The coronavirus is changing the daily lives of people all over the world and I wanted to reach out personally...

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6 Tips for Writing a Guest-friendly Coronavirus Email

Have you sent out a statement about your COVID-19 policy yet? If not, we want to help. We have combed through dozens of emails that we received from hotels...

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5 Tips for Hotels Facing a Lockdown

So you’re on lockdown, or you’ve been asked to shelter in place, what now? These are trying times to be a hotelier. But, even when the chips are down, there are still...

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How to Communicate with Your Guests About Coronavirus

It’s inevitable that coronavirus will have an impact on your bottom line. According to the Global Business Travel Association, nearly 50% of businesses have already...

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The First Thing Hoteliers Should Do About Coronavirus? Stay Calm!

It’s easy to feel anxious given the rapid progress the virus has made, but the first thing you should do is stay calm. Hospitality is about people, including yourself, so...

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4 Easy-to-use Templates for Hotel Coronavirus Communication

Guest communication is crucial to your success, especially today. As anyone who works at a hotel knows, there’s a lot going on even on a good day. So, to help you...

UPDATED   Tuesday June 30th

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While Tempting, History Shows Cutting Marketing and Slashing Room Rates Aren’t the Answer

We are facing truly unprecedented times. Months ago, a recession looked inevitable but little did we know how bad things were about to become. Now, with COVID-19...

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Revinate’s CEO Featured in “Voices in the Time of Crisis” Series

Our CEO and co-founder, Marc Heyneker, recently worked with HotelExecutive’s editorial team to help kick off their “Voices in the Time of Crisis” series...

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“Nothing will be the same”: How COVID-19 is Changing Hoteliers’ Attitudes about the Business

If you didn’t see the PhocusWire article published in mid-March, titled “Nothing will be the Same” How Italian Hoteliers are Coping with the Coronavirus Fallout, read it now....

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Revinate Releases Free COVID-19 Resource for Hospitality Industry

Revinate, the global leader in guest data management and intelligence, today announced a new, free online resource center for hoteliers. The coronavirus resource center aims to...

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4 Top COVID-19 Campaigns of the Week

Even during the toughest days, our customers are finding creative ways to connect with guests and make their days at home a little bit brighter. This week we shine the spotlight on...

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Eight Predictions for the Industry Post COVID-19

By now, the reality of what we are facing has set in and COVID-19 is part of our everyday lives. Schools are closed. Non-essential workers are staying home. Businesses are...

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Navigating the COVID-19 crisis: Five challenges hoteliers must overcome

As hoteliers continue to navigate the world of hospitality amidst a global crisis, we asked our community to share with us the top challenges they were facing. Interestingly, in just a matter of days, we saw over....

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COVID-19 Campaigns of the Week: April 6th

While we wait on pins and needles to learn when it will be safe to relax our social distancing measures, life continues. We found great pleasure this week in the creative way that hoteliers are...

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Better. Stronger. Tougher.

This week, co-hosts of the No Vacancy News, Glenn Haussman and Anthony Melchiorri, invited Chinmai Sharma from RateGain and Ron Jimenez from SHR Global to discuss the COVID-19 crisis in the US and what recovery looks like. It was a lively discussion,

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Free courses to brush up on new skills

We know that many of you are in a holding pattern while you wait for travel to pick up again. If you’re looking to brush up on new skills or refresh old ones, our partner at Udemy has launched a whole portfolio of free classes...

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Why Arne Sorenson is Winning Email this Week

This week, Arne Sorenson, President and CEO of Marriott International, sent out a comprehensive email that I thought was worthy of sharing and learning from. He is someone that I, and many CEOs look up to for his business sense, leadership style...

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What We Can Learn From Businesses that Have Reopened in China

As COVID-19 made its way from China to the rest of the world, the staggered path of the virus provided clues for those not yet affected. Health experts, governments..

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COVID-19 Campaigns of the Week vol. 3

It was another week of great emails for Revinate Marketing customers who prove that when the going gets tough, the tough engage with their guests. It would be easy to sit back, but these hotels are...

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Making the transition from putting out fires to planning ahead

In our recent post on the five challenges hoteliers must overcome, we shared the results of a survey we sent to our community. In the survey, we asked hoteliers to share their challenges as they fight to keep their businesses running during the pandemic. Our hope was....

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Covid-19 Series, Part 3: Tips for Staying in Touch with Furloughed or Laid Off Staff

Yesterday we covered how hoteliers are gearing up to put proactive plans in place for when the travel industry regains momentum. An important part of this is..

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Covid-19 Series, Part 4: Resources for your furloughed or laid off staff

My LinkedIn is flooded these days with messages from old colleagues and friends announcing that they have been laid off and are looking for a new role in hospitality. I know yours is the same. One thing I have noticed is..

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12 Social Media Posts to Inspire You

Social media is tricky these days if you’re a hotelier. You want to stay top of mind but don’t want to come off as tone-deaf in your postings. To help navigate these muddy waters, we thought...

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Expert Predictions on Airbnb and Travel After the Pandemic

Like everyone struggling to understand what the future looks like following the pandemic, we tuned in for a webinar hosted by Cory Weinberg of The Information. The topic was...

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How to Build Empathy into Your Marketing Strategy

Yesterday we shared 12 social post examples from hotels that are continuing to engage guests in a way that feels authentic. Today we apply these tips to your marketing strategy more holistically. 

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Hoteliers Share Their Advice for Recovery

Revinate has been regularly surveying our customers to understand how they’re feeling, how they’re thinking about their businesses and what they need to be successful. Our most recent survey, which received 297 responses from global hoteliers asked,...

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Video Series: How to Rethink Operations

Revinate’s Thomas Landen recently sat down with fellow Amsterdammer Jan Hein Simons, Managing Partner of MRP Hotels to talk about the impact of COVID-19 on hotels in Europe, what the recovery might look like and what hoteliers should be doing today...

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A Round-up of Travel Predictions

To quote McKinsey & Company’s Global Managing Partner Kevin Sneader, “The future is not what it used to be.” Travel analysts, financial experts, hoteliers and vendors are all wondering the same thing: When will the travel market recover and what will the recovery look like?

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Brian Chesky’s Covid-19 Wake-up Call

In a recent video interview with Skift founder and CEO Rafat Ali, Airbnb founder Brian Chesky talked about the clarity that comes from crisis. He reminded us that...

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10 Insights From Cornell’s Industry Recovery Webinar

This week, Dr. Kate Walsh, Dean, The Hotel School, Cornell SC Johnson College of Business moderated a webinar with three industry experts to discuss the current state of the hospitality industry and what the future might look like....

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"Communicate, communicate, communicate...it is important that we continue to keep engaging with our guests despite the challenging times. It means understanding the what, where and how our guests use our hotel or brand."

-Anonymous Hotelier, Singapore

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Positive signs for hoteliers – getting back to business

We’re noticing a subtle change in the tone of news articles about the coronavirus. Instead of the doom and gloom we have been seeing for the last nine weeks, we’re now starting to see signs of recovery. As an example..

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Revisiting your hotel’s mission and values

With all of the uncertainty and anxiety that coronavirus has introduced into the world, many hospitality companies are taking extraordinary action to help their people and their communities. You don’t have to look further than their published corporate values to understand why..

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The New Airport Experience

When your out of state guests finally walk through your doors again, you might notice that they’re a little more tired and stressed than before. If experts are correct, the entire travel experience is about to change as a result of Covid-19 and it’s not for the weak of heart.

How to build a marketing strategy that wins bookings

Hotel Covid-19 Recovery:

A step by step guide to what hotels must prepare today to secure revenue as travel demand rebounds.

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How to build a marketing strategy that wins bookings

A step by step guide to what hotels must prepare today to secure revenue as travel demand rebounds.

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The Four Phases of Recovery — How Hotels Can Plan Their Comeback

Many hoteliers are beginning to see a path forward as they plan for recovery. Governments have begun to share their business reopening plans, allowing hotels to better understand the timing of events. Now, the work begins.

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5 pillars in developing a competitive marketing strategy

As you begin to plan your Covid-19 recovery, we know you might struggle with one big hurdle: fear of the unfamiliar. Starting from zero in uncharted territory is an overwhelming task. But there are ways to minimize ambiguity. We suggest....

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The Four Challenges That Lie Ahead for Marketers

If we never hear the word ‘unprecedented’ again, we’ll all be happy. But the truth is that the pandemic has driven everyone, regardless of profession, to throw away the rule book and start fresh. Marketers, for example, will need to navigate all new challenges as they develop...

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Ready. Set. Actionable Guest Data.

Today, messy or inaccessible data is the number one thing standing between you and the revenue you hope to generate from your guests. A strong direct marketing plan requires a robust and clean guest database.

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DMOs Efforts in Hotel Marketing Campaigns

As guests begin thinking about traveling again, they will likely spend even more time on destination research to uncover, among other things, attractions that are open in the area, Covid-19 cases in the vicinity of their stay, and state guidelines for any allowed activities.

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Preparing new review management strategies

We know that there is pent-up demand for leisure travel. People are dying to leave their homes and stretch their legs. But the truth is that there is also a great deal of fear among travelers around their health and safety.

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Looking to customize your post Covid-19 marketing? Survey your guests.

If you are fortunate enough to be working now, there’s no shortage of things you can do to set yourself up for success when demand picks back up. One activity that can pay dividends when travel restrictions lift is to survey your guests about their future travel intentions. The data you receive can help you....

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Taking a fresh look at surveys amid coronavirus

For hoteliers that want to drive loyalty, there is nothing more valuable than understanding how guests experience their stays with you. Guest feedback provides both the qualitative and quantitative data that you need to ensure your amenities and service levels are in line with expectations and that your guests are happy...

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The effects of Covid-19 across the travel ecosystem

As Covid-19 began to spread in China, the travel industry braced for impact. Despite the fact that borders and hotels at the epicenter (and throughout China) closed for business, I still don’t think that the rest of the world was ready for what was coming. Today, however...

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Why Covid-19 isn’t stopping travelers

In our recent global survey to more than 10,000 people across 10 countries, we learned that 72.7 percent of recent travelers still plan to travel within the next year. That’s great news for hoteliers who have suffered great losses as a result of the pandemic and are ready to begin the recovery phase.

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Why Hotels Will Soon be Welcoming Back Old Friends

“See you next time,” is a common phrase spoken cheerfully by many hoteliers as guests leave the property after a stay. And, post-Covid, hoteliers will soon be getting what they wish for. Our latest survey results, which include responses from more than 10,000 travelers across 10 countries, show that

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How the CEO of the World’s Best Workplace Leads During Crisis

Chris Nassetta, Chairman and CEO of Hilton, sat down with Matt Shay of National Retail Federation, to talk about how Hilton, the best-performing portfolio of brands in the business, with 18 brands positioned across more than 6,100 properties, is weathering the Covid-19 storm. During the session, Chris revealed...